IGP.com Reviews

I recently placed an order for my friend, but it was mistakenly delivered to someone else instead of the intended recipient. Additionally, I had requested for the order to be delivered on a specific date, but it arrived earlier than expected. The employee from the third-party company, Blue Dart, who delivered my order did not even attempt to contact the recipient. The customer care representatives are now explaining that the early delivery was meant to be a surprise, but I did not want any surprise element. My main expectation was for the order to be delivered on time and to the correct recipient, with proper communication. Unfortunately, this is the second time I have encountered this issue. Therefore, I strongly advise against ordering from IGP as they have a tendency to either deliver late, deliver early, or deliver to someone unrelated to the recipient.

I made two orders and neither of them were delivered on time. The delivery and customer service were absolutely terrible.

The delivery was extremely delayed, to the point where the unicorn horn resembled an elephant trunk. The white chocolate began to melt and flow. Additionally, no hammer was provided, forcing me to use something else to break open the cake, which completely diminished its charm. The cake description failed to mention the weight of the unicorn-shaped ball and the cake inside, causing confusion and leading me to order another cake to make up for the insufficient quantity of the unicorn cake. It's quite disappointing. I have attached photos of all the issues, except for the unavailable hammer. My order ID is 9703855, and I had ordered the Unicorn Pinata Cake (1Kg).

The delivery was prompt, and the flowers arrived in a fresh condition. The cake was delicious. I appreciate it. Thank you.

I expressed my dissatisfaction with IGP, and the IGP team promptly took action. My order was delivered two days ago, and I would like to extend my sincere gratitude to the members of the IGP team. Your efforts are greatly appreciated.

The support was absolutely incredible. The team has truly done an outstanding job. I would like to express my heartfelt gratitude for promptly resolving my issue. I am genuinely thankful to all of you.

I have been a loyal customer of IGP for the past few years, and they have never let me down. Their service is exceptional, with a great collection of items and high-quality products. The cakes and sweets they offer are the best, incredibly delicious. The flowers are always fresh and beautiful. Their delivery service is consistently on time. I would rate them 10/10 in all aspects of their service. I am a completely satisfied customer, and I wish IGP the very best. I am confident that they will continue to provide their exceptional service in the future. Good luck!

The products offered by IGP are of exceptional quality, accompanied by outstanding customer service. I highly recommend giving their services a try.

I am absolutely thrilled with the caricature product! The quality of the product exceeded my expectations, and to top it off, it was delivered earlier than anticipated. I am truly grateful. Thank you so much!

Although it didn't arrive on the exact day of my parents' 50th anniversary, I am still appreciative of your efforts. I am extremely pleased with the exceptional service you provided. Please continue to maintain this level of excellence.

I placed an order for 10 orange gerberas, but I was informed that they only had 5 available. As a result, they substituted them with 5 white ones.

The delivery was supposed to arrive between 9 am and 1 pm, but it didn't arrive until 5 pm.

Unfortunately, all of the flowers were dead.

This company is absolutely amazing from beginning to end! The ease of use, the quality of the gifts, the price, the delivery, and the customer service are all exceptional. I will definitely be a repeat customer of this company in the future.

I have been using IGP for a few years now to send gifts to my loved ones in India. I have never been disappointed, and they have always been very helpful whenever I had any questions, with quick responses.

The cake was delivered two hours behind schedule and did not justify its price. I had purchased a "happy birthday" cake topper for 95 dollars, but found a larger and better quality one at the nearby supermarket for only 70 dollars. Despite its hefty price tag of 850 dollars, the cake was dry and poorly baked in comparison to the 400 Rs white forest cake from the nearby bakery. A company cannot solely rely on fancy names, concepts, and high prices to make a sale; it must also deliver on quality. This was not a satisfactory first experience.

I am extremely disappointed with the package I was expecting to receive on May 16th, as it has still not been delivered. The lack of support and organization is appalling - no one answers the phone and the responses I do receive are very generic. (Order *******) It is frustrating to see them trying to shift the blame onto Bluedart for the delayed delivery, despite their supposed partnership.